1. Think 10 Steps Ahead
The first case of the coronavirus was recorded in Wuhan, China. The province
served as a ghost town during the lockdown. The residents are forbidden to go
out of their homes to limit their mobility and prevent them from contracting
the virus. However, it was not an isolated case. After a few months, COVID-19
cases have been traced to other countries, including the United States,
France, Canada, and others. As preventive measures, quarantine protocols were
implemented to mitigate the spread of the virus. With this, companies needed
to adapt to continue their work. Since the employees’ safety is of utmost
importance, companies started letting their employees work from home.
The damage happened one after the other. If you are not going to think ten
steps ahead, your company will not survive—you will be left behind. If you
belong to software companies and internet service providers, you are lucky
enough. Although some companies already have a remote set-up
program, the extension of the pandemic has gravely impacted their fund and
workforce.
A part of thinking ahead is preparation. Expect the things that you feel are
not going to happen, just like the pandemic. There is nothing worse than being
unprepared. One piece of advice would be to create contingency or crisis plans
to know what to do to your company once a bad situation happens.
2. Keep Moving Forward
Challenges are not new in the business. Obstacles are inevitable, but actions
must be taken over emotions. Even if your company’s revenue dropped, you
should not let your guards down and feel demotivated. You should not only
think of yourself but think about those people who are dependent on you,
including your family and employees.
One thing you need to do is to find solutions and alternatives. Some
procedures will not work during the pandemic. However, you need to be
innovative and creative. Try to reinvent your company’s products, services,
and processes, and do this as quickly as you can.
To have a clear overview of how owners see their businesses and companies’
situation, there was a recent survey conducted by 2checkout. In their study,
it was revealed that 12% of small merchants expect to benefit from the current
situation, 28% are expecting a loss, and 32% are hoping that their crisis
response plans will be well-executed to lessen the negative impact of the case
to their companies and businesses.
You need to be flexible, innovative, and creative to keep your business from
moving forward. Luckily, there is technology to aid you in reinventing your
business. Take advantage of these opportunities.
**3. Know Your Priorities **
As mentioned above, you need to prioritize the safety and well-being of your
employees. It would be best if you do not leave them from moving forward. They
were with you in putting up your company and must acknowledge their
contributions. Working from home can result in an additional financial burden.
You need to provide them with laptops or computers, internet or load
subsidies, and others. This part of readjustment is essential and should be
prioritized. With this, you can continue to market and implement campaigns
online and get some customers.
More importantly, you need to assess your products or services. Put priority
on those products or services that are still getting sales, and put on hold
those that are not.
4. Digitalize Your Selling Process
The pandemic has opened opportunities for business owners to connect with
their customers online. This digital marketing and online selling will not
last for only a short period. This set-up will prevail for more coming years.
It would be best to adapt to these changes as fast as possible. Conduct an
online meeting with your team and come up with digital marketing strategies.
As observed, the selling process in most of the industries, including B2B, is
now conducted online. Entrepreneurs started digitalizing their selling flows
since they can find their clients on different online platforms. For instance,
restaurants were forced to close during the first few weeks of the lockdown.
The restaurants that survived and still thriving are those that used online
selling strategies. They created social media accounts and websites to reach
their prospective customers. Surprisingly, some restaurants were built and put
up during the pandemic. It goes to show that digital transformation is
effective for businesses and companies.
**5. Communicate With Your Customers or Clients **
Communication is essential in all facets of a business. Keep your lines of
communication open to your customers or clients. For old customers, please
continue to keep in touch with them. You can share something new about your
business or tell them your plans. In this regard, you are earning their trust
at the same time lessening their anxiety. Also, have some moments to ask for
what they need, and let them know that you are willing to help them in any way
possible. You can optimize your company’s social media accounts for new
customers to hear their feedback and suggestions. Since you are trying to work
on new strategies, their participation will be a great help.
Moving Forward
The pandemic has closed so many doors, and you should be the one creating
opportunities for your business or company. Having the ability to reinvent and
reshape your business is a good quality of an entrepreneur. With the use of
social media and technology, you can still operate and thrive despite the
limitations. The current situation is just one of those challenges you have
overcome or will be facing in the future. Thus, thinking ten steps ahead will
prepare you and make your company or business resilient.


Founder & Managing Director
Lucas Botzen is the founder of Rivermate, a global HR platform specializing in international payroll, compliance, and benefits management for remote companies. He previously co-founded and successfully exited Boloo, scaling it to over €2 million in annual revenue. Lucas is passionate about technology, automation, and remote work, advocating for innovative digital solutions that streamline global employment.