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Global Work Glossary

What is eNPS and how does it work?

Employee Net Promoter Score (eNPS) is a metric used by organizations to gauge employee satisfaction and loyalty. Similar to the traditional Net Promoter Score (NPS) used to measure customer loyalty, eNPS focuses on employees' likelihood to recommend their company as a great place to work.

How is eNPS Measured?

Survey Administration: Employees are asked to respond to a single question: "On a scale of 1-5, how likely are you to recommend [company name] as a great place to work?" Scoring: Employees rate their likelihood to recommend the company using a Likert scale, where 1 represents "least likely" and 5 represents "most likely."


Promoters: Employees who rate the likelihood to recommend as 4 or 5, indicating strong satisfaction and loyalty. Detractors: Employees who rate the likelihood to recommend as 1 or 2, indicating dissatisfaction or potential issues.


The eNPS score is calculated by subtracting the percentage of detractors from the percentage of promoters. The resulting score can range from -100 to +100, with higher scores indicating higher levels of employee satisfaction and loyalty.

Why does eNPS make a difference?

Employee Satisfaction: eNPS provides valuable insights into employee satisfaction levels, allowing employers to understand how employees perceive their workplace. Employee Loyalty: High eNPS scores indicate strong employee loyalty and advocacy, which can positively impact recruitment efforts and employee retention. Leadership Effectiveness: eNPS helps assess the effectiveness of leadership and management practices in creating a positive work environment and supporting employee well-being. Continuous Improvement: By tracking eNPS over time, organizations can identify trends, areas for improvement, and measure the impact of initiatives aimed at enhancing employee satisfaction and engagement. Benchmarking: eNPS can be used to benchmark against industry standards and competitors, providing insights into the organization's relative performance in terms of employee satisfaction and loyalty.

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