Rivermate, B.V.  ("Rivermate", "us", "we", or "our") operate the rivermate.com website (the "Service").

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Your Rights

You as a data subject have the right to access your data that is stored with us. You can request your data at any time via email (legal@rivermate.com). In addition, you can assert your rights to correction, deletion or restriction of the processing, or the right to object at any time. This also applies to your right to receive your data in a structured, current and machine-readable format or (if applicable) to request the transmission to another individual responsible (data portability). 

You may object to the processing of your personal data, if your personal data are processed for direct marketing purposes and/or on the basis of legitimate interests pursuant to Art. 6 (1)f GDPR insofar as there are reasons for this arising from your particular situation. If you have provided us with your personal data on the basis of a consent, you could withdraw the consent at any time for the future. To exercise these rights send us an email to legal@rivermate.com

Data Controller

Data controller is Lucas Botzen, Minderbroedersstraat 30A, 5211 EL, ‘s-Hertogenbosch.

Information Collection

While accessing our Site and/or using our Service, we collect and store certain information about you. Some of this information can be used on its own or in combination with other information to identify you ("Personal Information"). Below is a list of types of Personal Information that we may collect and use when you apply for, or use any of our products or services.


Contact

Your name, addresses, e-mail addresses, phone numbers and other ways in which to contact you


Payment

Payment card number, expiration date, security code and billing address.


Transactional

Details about the transactions you carry out and the payments to and from your accounts with us


Contractual

Details about the products or services we provide to you


Locational

Data we get about where you are. This may come from your mobile phone or the place where you connect a computer to the internet. It may also include locations where you used your card


Behavioral

Details about how you use our Services and Site


Technical

Details on the devices and technology you use


Communications

What we learn about you from communications between us.


Public and third-party records

Details about you that are in public records and information about you that is publicly available on the internet. We also collect information about you which we receive from other companies, such as (without limitation) credit reference or fraud protection agencies (see below for more information).


Usage data

Other data about how you use our products and services


Documentary data

Details about you that are stored in documents in different formats, or copies of them. This could include things like (without limitation) your passport, driver’s licence, photographs or birth certificate.

 

Consents

Any permissions, consents or preferences that you give usWhere we collect personal information


We may collect personal information about you or your businesses from any of the following sources:

  • Data we collect when you use our products or services
  • Payment and transaction data
  • Profile and usage data (including, without limitation, your security details, app or your website browser settings, marketing choices and data from the devices you use to connect to our Service so we can provide you with our products or services).
  • We also use cookies and other internet tracking software to collect data while you are using our website or mobile apps (or any other device as described in more detail below


  • Data from third parties
  • Companies and business partners that introduce you to us
  • Our service partners, such as payment service provider (PSP) partners
  • Our third-party vendors, including (without limitation) those that help us  verify your identity
  • Social networks and other technology providers
  • Fraud prevention agencies
  • Financial services companies to help prevent and detect unlawful acts
  • Third-party agents, suppliers, sub-contractors and advisers
  • Market researchers
  • Firms providing data services
  • Government, law enforcement agencies, authorities and regulatory bodies to help us comply with our legal obligations;


Cookie Use

Please refer to our Cookie policy for more information.


Information Use

Below is a list of the ways that we may use your personal information and our reasons for doing so:


Serving you


What we use your personal information for

  • Managing our relationship with you or your business
  • Developing and carrying out marketing activities
  • Studying how our customers use products and services from Rivermate
  • Communicating with you about our products and services


Our reasons

  • Fulfilling Rivermate’s contract with Users
  • When it is Rivermate’s legal duty
  • When Users consent to it
  • When it is in Rivermate’s legitimate interest:
  • Keeping our records up to date
  • Working out which of our products and services may interest you and telling you about them
  • Developing products and services, our pricing for them, and types of customers that may want to use them
  • Asking for your consent when we need it to contact you


Improving our business


What we use your personal information for

  • Testing new products
  • Improving our products and services
  • Managing how we work with other companies that provide services to us and our customers
  • Developing new ways to meet our customers’ needs and grow our business


Our reasons

  • Fulfilling Rivermate’s contract with Users
  • When it is Rivermate’s legal duty
  • When Users consent to it
  • When it is in Rivermate’s legitimate interest:
  • Being efficient about how we fulfill our legal and contractual duties
  • Asking for your consent when we need it to contact you
  • Developing products and services, our pricing for them and types of customers that may want to use them. This may include sending questionnaires and surveys as well as requesting feedback from existing customers


Marketing and events-related communications


What we use your personal information for

  • Communicating Rivermate’s products, services, invite you to participate in events or surveys, or otherwise communicate with you for marketing purposes with the consent requirements of applicable law


Our reasons

  • When Users consent to it
  • When it is in Rivermate’s legitimate interest:
  • Being efficient about how we fulfill our legal and contractual duties


Managing our operations


What we use your personal information for

  • Delivering Rivermate’s products and services
  • Making and managing payments
  • Managing fees and charges due on user accounts
  • Collecting and recovering money that is owed to Rivermate


Our reasons

  • Fulfilling Rivermate’s contract with Users
  • When it is Rivermate’s legal duty
  • When Users consent to it
  • When it is in Rivermate’s legitimate interest:
  • Being efficient about how we fulfil our legal and contractual duties
  • Complying with rules and guidance from regulators


Crime prevention and managing risks


What we use your personal information for

  • Identifying, investigating, reporting and preventing fraud, money laundering and other crime
  • Managing risk for us and our Users
  • Complying with laws and regulations
  • Investigating and responding to complaints and feedback


Our reasons

  • Fulfilling Rivermate’s contract with Users
  • When it is Rivermate’s legal duty
  • When Users consent to it
  • When it is in Rivermate’s legitimate interest:
  • Developing and improving how we deal with financial crime, as well as doing our legal duties in this respect
  • Being efficient about how we fulfil our legal and contractual duties
  • Complying with rules and guidance from regulators


Business management


What we use your personal information for

  • Operating our business in an efficient and proper way, including managing our financial position, business capability, planning, adding and testing systems and processes, managing communications, corporate governance, and audit
  • Carrying out our obligations arising from and exercising our rights set out in our contracts

Our reasons

  • When it is Rivermate’s legal duty
  • When it is in Rivermate’s legitimate interest:
  • Being efficient about how we fulfil our legal and contractual duties
  • Complying with rules and guidance from regulators
  • Fulfilling Rivermate’s contract with Users


Communications

We may contact you with newsletters and other marketing information that may be of interest to you. You may opt out of receiving any, or all, of these marketing communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us. Please note that we may still send you transactional or administrative messages related to the Service even after you have opted out of receiving marketing communications.


Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction.


If you are located outside Germany and choose to provide information to us, please note that we transfer the data, including Personal Data, to Germany and process it there.


Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.


Rivermate will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.


Disclosure of Data

Rivermate may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of Rivermate
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability


Information Sharing with Third Parties

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.


These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.


How long we keep your personal information

We will keep your personal information as long as you are a User of Rivermate.


We may keep your personal information for up to 7 years after you stop being a customer. The reasons we may do this are:

  • To comply with legal rules that apply to us about keeping records. For example national labour, tax or anti-fraud laws
  • We may also keep your data for longer than 7 years if certain laws mean that we cannot delete it for legal or regulatory reasons.


Security

The security of your Personal Information is important to us. However, please be aware that no method of transmission over the internet, or method of electronic storage is 100% secure and we are unable to guarantee the absolute security of the Personal Information we have collected from you. You are also a key stakeholder in making sure that your Personal Information is protected. If you become aware of any breach of security or privacy, please contact us immediately.


Link To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.


We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.


You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.


Contact Us

If you have questions or concerns regarding privacy using our Service, please contact us at: legal@rivermate.com

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